Effective date: January 1, 2025
Mamas Plumbing Solutions respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep it simple because that is how we do business.
Information We Collect
When you call us or fill out a form on our website, we collect the details you give us: your name, phone number, email address, service address, and a description of the plumbing problem you need fixed.
We also collect basic technical information automatically when you browse our site, such as your IP address, browser type, device type, and the pages you visit. This helps us keep the site running smoothly.
How We Use Information
We use your contact details to schedule service, send a technician to your home, provide an upfront price, and follow up on the work we completed.
We use website data to improve our pages, understand which services people need most in Eastaboga and the surrounding area, and make sure our site works on phones and computers.
We do not sell your personal information. We do not send marketing texts or emails unless you ask us to.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and measure how people use the site. Cookies are small files stored on your device.
You can turn off cookies in your browser settings. If you do, some parts of the website may not work as well, but you can still call us at (205) 708-6253 for service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors find our site and which pages are most helpful. These tools collect anonymous data and do not identify you by name.
If we use scheduling or review tools from other companies, they may collect the information you enter directly with them. We choose tools that respect your privacy.
Data Sharing and Disclosure
We share your information only when needed to run our business: with our technicians so they can find your address and fix your plumbing, with payment processors if you pay by card, and with software providers who host our website and scheduling systems.
We may also share information if the law requires it, or to protect the safety and rights of our customers and our team.
Data Retention
We keep your service records, including your contact information and what work we performed, for as long as needed to handle warranties, answer questions, and meet legal requirements.
When we no longer need your information, we delete it or remove the details that identify you.
Data Security
We protect your information with reasonable safeguards, including secure servers, restricted access for our team, and encrypted connections on our website.
No system is perfect, but we work hard to keep your data safe and to fix any issue quickly if one comes up.
User Rights
You can ask us what personal information we have about you, request a copy, ask us to correct it, or ask us to delete it. You can also tell us to stop contacting you for non-service reasons.
To make a request, call us at (205) 708-6253 or send an email to the address at the bottom of this page. We will respond within a reasonable time.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us information, call us at (205) 708-6253 and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page with a new effective date.
If we make a big change that affects how we use your information, we will make it clear on our website.